Black Family Development, Inc has been CARF accredited since 1992.
When a service or program is CARF-accredited, it means the organization has passed an in-depth review of its services. It is absolute assurance that a provider meets rigorous CARF guidelines for service and quality.
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Comments On Our Performance Excellence
2011 CARF Survey Summary
Black Family Development, Inc. (BFDI), has strengths in many areas.
BFDI is led by a cadre of notable, dedicated, talented, enthusiastic, and actively involved board
members who demonstrate their commitment by donating their time by serving on multiple
committees to further the goals, accomplishments, future growth, and success of the
There is a newly expanded, well-stated mission statement that serves to guide the future
direction of BFDI and supports the overall goals of providing community-based quality services
to persons served and their families, improving outcomes, and advancing the social and
economic conditions of their neighborhoods.
The CEO and the executive team demonstrate visionary, progressive, and insightful leadership.
The team is quite skilled in connecting and fostering longstanding relationships and networking
and partnering with external stakeholders. The CEO is a master at advocating for resources and
needed services for coordination of care to the betterment of the lives of the persons served and
Excellent leadership and staff members work to ensure that the most critical services have the
required resources. In addition, the leadership is involved in a variety of local, state, regional,
national, international, and professional organizations and advocacy activities.
The organization's financial operations/internal controls appear sound and well managed. The
chief financial officer is skillful in managing a number of responsibilities and interacting with
other departments while ensuring that the organization has the resources to operate smoothly.
This was reiterated during interviews with stakeholders and funders.
The management team and staff members demonstrate teamwork, collaboration, and good
communication, creating a positive work environment that benefits the persons served.
In all programs offered, the staff members are qualified, competent, and compassionate in their
delivery of programs to address the individual needs of the persons served and their families.
Persons served by BFDI speak highly of the organization and the services provided, and they
appreciate the holistic emphasis by personnel to meet their needs. Persons served were able to
identify changes they have made in their lives with the help of BFDI and were optimistic about
their futures and demonstrated strong self-advocacy. It was quite evident through the interviews
conducted that staff members demonstrate commitment and care in their engagement and
inclusiveness of the persons served, creating an open and trusting partnership.
BFDI encourages persons served to be more involved in community resources, activities, and
educational opportunities. BFDI sends monthly newsletters to persons served with dates and
locations. These opportunities facilitate increased empowerment and self-advocacy.
The organization is well known in the community and respected for its ability to work well with
other organizations, high quality care, outcomes, and customer satisfaction.
BFDI is held in high regard by the Detroit community. Funders see BFDI as a valuable resource
and include BFDI for input and decision making in significant projects.
The organization implements creative and innovative activities for adolescent persons served.
BFDl's Youth Assistance Program (YAP) encourages its participants to learn about areas related
to small business.
The organization has well-defined, standardized systems established throughout that are
consistently implemented for processes and lend to performance improvement and compliance.
The organization is committed to long-term programming and outcomes.
Records of persons served are clear, well organized, and complete.
BFDI is commended for implementing a comprehensive consumer-driven orientation process
for persons served and their families. The well-written orientation handbook, welcome policy,
and consumer handbook communicate consumer rights, rules, and expectations effectively as
evidenced by the documented understanding of the person served.
Consumers and substance abuse treatment alumni have sculpted "welcoming letters" to the
organization's new recruits for outreach, retention, and potential consumers' improvement.
The organization uses evidence-based practices and field study that clearly demonstrate a
constant drive to utilize proven practices. For example, BFDI uses the wraparound process,
stemming from the Wraparound Milwaukee model, to coordinate services from multiple systems
of care on behalf of youths who are seriously emotionally disturbed (SED) and simultaneously
engaged in the juvenile justice system.
Clinical leadership is involved and makes itself available in all aspects of service delivery. This
helps staff members believe they are supported in the work they do.
The organization has a well-developed quality assessment/ continuous quality improvement plan
consisting of goals and outcomes established both globally for the organization as a whole and
also for individual sites and programs throughout its service delivery system.
The quality record review process and reporting system provide data and analysis that are used
by staff members to improve program quality and service documentation. Clinical
documentation continues to be organized, concise, uniform across programs, and relevant
toward the treatment goals of persons served.
In the following areas BFDI demonstrates exemplary conformance to the standards.
The organization displays exemplary performance regarding corporate citizenship and its
advocacy efforts. BFDI is held in high regard by the Detroit community. The leadership has a
close working relationship with key leaders in the city of Detroit and was appointed by the
mayor of the city to co-chair a SS-member advisory task force known as The Detroit Works
Project. The Detroit Works Project is responsible for helping to develop a vision for the future
of Detroit, with a major focus on identifying land use and land development for the city's 139
square miles. The organization partners with The Skillman Foundation on several of the
foundation's priority areas, including the Good Neighborhood Initiative, Promise
Neighborhood, and Youth Development Alliance. BFDI was selected to participate as a Promise
Neighborhood cohort with the Promise Neighborhoods Institute. The Promise Neighborhoods
Institute is a collaborative effort between PolicyLink, Harlem Children's Zone, and the Center
for the Study of Social Policy. BFDI's role with organizations has opened doors of opportunity
at the national and federal levels to further advance its mission, public relations, and corporate
responsibilities. BFDI is also working in collaboration with other foundation communities to
support key priorities of W. K. Kellogg Foundation (fhe Detroit Food & Fitness Collaborative),
The Kresge Foundation (fhe Detroit Works Project), and The Casey Foundation (Evidence 2
Success Initiative). In addition, BFDI has expanded its relationship with the local school district
and is a member of the city's Union and Community Leaders Coalition, which is focused on
improving academic and social outcomes for children. As a result of BFDl's ongoing support of
local schools and its relationship with key stakeholders in the educational arena, the organization
has been identified as one of the competent and qualified nonprofits positioned to support local
schools in the day-to-day operations as a potential intermediary.
The CEO and executive team provide exceptional leadership regarding financial planning and
management during this period of clinical and economic challenges. BFDI continues to undergo
significant financial changes and funding cuts due to decreasing state and county funding and
reimbursement allocations. To decrease dependence primarily on a few funding streams, BFDI
is aggressively diversifying revenue sources and embracing business opportunities, such as
grants, foundations, United Way, and schools. BFDI is a role model for other organizations
faced with funding cuts and demonstrates how other funding options are available despite
reduction in revenues. When faced with external events causing revenue loss and cuts to its
programs, BFDI found new revenue sources to replace lost funds. This innovative and proactive
strategy of revenue revitalization and the development of positive relationships with new entities
in its community keep the organization involved in the community, thus helping itself maintain
financial solidarity. The organization's leadership is actively engaged in the broader community
and has strong partnerships in the public and private sectors and philanthropic community.
Despite these challenging times, the CEO and executive team have maintained an effective staff
and are recognized for prioritizing and preserving a high quality service system.
BFDI should seek improvement in the areas identified by the recommendations in the
report. Consultation given does not indicate nonconformance to standards but is offered as
a suggestion for further quality improvement.
On balance, BFDI is a premiere organization that has a rich history of providing community-based
treatment and support services to persons served and their families in Wayne County. The
organization is committed to improving the well-being of children, improving academic results,
expanding positive youth development, improving support to families, building community capacity,
and achieving Promise Neighborhood results. BFDI embraces a creative, forward-thinking business
model supported by business competencies and effective resource management that expands
capabilities to provide services for those most in need. The positive attitude with which the
leadership and staff members prepared for and participated in the survey process indicates their
positive attitude toward accreditation. It is evident that BFDI is committed to ongoing quality
improvement, values input from persons served and other stakeholders, and has incorporated the
CARP standards at all levels of the organization. The receptivity to the consultation, suggestions,
and recommendations that were offered instill confidence that BFDI will use results of this survey
to further improve organizational and service quality.
Black Family Development, Inc., has earned a Three-Year Accreditation. The board, leadership, and
staff members are congratulated on this accomplishment and are encouraged to continue to use the
CARP standards to continuously improve their performance and provision of quality services.